We are hiring: Community Manager

Department: Content Management
Job title: Community Manager
Reporting to: Client Services Manager.
Job purpose:
An ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. He/she should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, he/she should be able to act as the face and voice of our brand and manage all community communications.

Principle Duties / Responsibilities

• Social Media Content Management
• Implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Build relationships with customers, and potential customers
• Stay up-to-date with digital technology trends
• Strategy development for Activations (Pre, During and Post Activations)
• Photography and Videography at Activations
• Report writing for activations

Requirements

• BSc degree in Marketing or relevant field
• 2+ years’ experience in community management role
• 1+ years’ experience in management position preferred
• Must demonstrate ability to meet deadlines
• Strong communication skills required
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Video editing and photoshop skills